Shipping & Returns
Effective date: Draft — not yet in effect
Shipping
Orders are typically processed within [insert number] business days. Shipping times vary depending on your location and selected shipping method. You will receive a shipping confirmation with tracking information once your order has shipped.
- We currently ship within [insert regions/countries]
- Shipping costs are calculated at checkout
- We are not responsible for delays caused by the carrier
Age Verification on Delivery
Because our products are intended for adults 21 years of age or older, a signature or age verification may be required upon delivery, depending on your carrier and location.
Returns
We want you to be satisfied with your purchase. If your item arrives damaged or defective, please contact us within [insert number] days of delivery at [insert contact email] to arrange a replacement or refund.
- Items must be unused and in their original packaging to be eligible for return
- Return shipping costs may be the responsibility of the customer unless the item was defective or incorrect
- Refunds are issued to the original payment method once the returned item is received and inspected
Exchanges
If you need a different kit size or variant, contact us and we will do our best to arrange an exchange, subject to availability.
Contact Us
For any shipping or return questions, reach out to [insert contact email].